How a Truehall review moves from submission to finding

Every review follows the same documented path: photos and item details come in, a qualified human authenticator examines the evidence, and the final finding is stated as authentic, counterfeit, or inconclusive.

Photograph serial stamps, stitching, engravings, and construction seams in sharp, evenly lit close-ups. Each detail is reviewed against established references.

Include the brand, model name, category, and any known dimensions or materials so the authenticator can match the item to its reference set.

Uploads are planned for the customer portal with protected photo storage and role-based access. Submission tools are not live until implemented and tested.

A reviewer is assigned privately to your case. Documented findings are targeted within 24 to 48 hours of a complete submission, and additional photos may be requested if evidence is unclear.

Authenticators analyze materials, hardware patina, and lettering against established reference standards. Final findings are classified explicitly as authentic, counterfeit, or inconclusive, and a second review is available when a finding needs confirmation.

Through the planned customer portal, you will be able to track case status, respond to additional photo requests, download reports, and contact support. Reviewer tools for case assignment, evidence notes, and administrator approval are planned capabilities and will be described as live only once implemented and tested.